F.A.Q
In this section you will find answers about our site and our services.
For further information, do not hesitate to contact us at the following email address info@florencehelicopter.com or at +39 334 2446029
You will be contacted by our staff via email or telephone about 24/48 hours before the flight for any communications relating to weather conditions or other types of restrictions.
Flight booking
Any time of day is good for a flight, weather permitting.
We recommend booking in the morning or afternoon during the spring and summer periods, and in the central hours of the day during the autumn and winter months, so that you can take advantage of the best light for your photos/videos and the best climate during your eventual tasting stops in Montalcino – San Gimignano – Siena.
The ENAC regulations impose that children over 2 years of age occupy their own seat, therefore the cost is equivalent to that of an adult.
Children under 2 years of age can fly for free seated together with an adult each and connected by a seatbelt extension, but only for private tours and private transfer.
Advance booking of your tour is essential, at least 2 weeks in advance are recommended to be sure of being able to fly during your stay in Tuscany and to be able to take advantage of any rescheduling due to weather conditions.
During the Christmas – Easter or New Year periods an even earlier booking may be necessary due to an increase in requests.
The only way to guarantee a private tour is to book all 5 seats available on our helicopters.
Our helicopter tours are an extraordinary experience that offers a breathtaking view of the beauties of Tuscany, however if you are afraid of heights, closed spaces and flying in general, it may not be the experience for you.
Flight cancellation and rescheduling
Even in the event of (light) rain that does not affect visibility, the flight is possible.
In the event of heavy rain or fog en route we may need to cancel your flight but we will endeavor to notify you within 24 hours prior to the service. The flight will then be rescheduled for another day or refunded.
We may cancel our flights due to heavy fog, low cloud, poor visibility, lightning, very strong winds, very heavy rain or snow.
If you need to cancel your flight, please send an email to info@florencehelicopter.com or use the WhatsApp number +39 334 244 6029 at least 24 hours in advance.
Flights canceled within 24 hours of the service will not be refunded.
It is possible to reschedule your flight at no cost if the request arrives more than 24 hours in advance, vice versa a fee of €50 is required for each passenger to be reschedule
However, flights cannot be rescheduled within 12 hours prior to the service.
How to get
The Pisa Pratello Helipad can be reached in two ways:
- By train to Pontedera station (45 min from Florence – 15 min from Pisa – 1 hour from Lucca) and then on board a Viano Mercedes shuttle for another 15 minute journey to the heliport at a cost of €10 per passenger ( with 5 passengers on board).
- By private means, inserting AVIOSUPERFICIE PRATELLO on Google Maps.
It is possible to boarding in different points of the structure depending on the type of vehicle used to reach the Helipad Firenze Visarno:
- Viale del Visarno 14 – Arrival by Taxi or NCC means
- Viale degli Olmi 12 – Arrival by private transport or Tramway (Cascine stop)
The Helipad Pisa Pratello is located in a context of open countryside, the space available for cars, motorcycles and caravans of all types is very large. Furthermore this space can be closed and not accessible to outsiders during your tour.
The Helipad Firenze Visarno is located inside the Visarno Racecourse, the structure has various parking lots where you can comfortably leave your private vehicle.
Presence at the heliport is required 30 minutes in advance, so as to have the necessary time for the verification of documents and for explanations relating to safety, both on board and outside the helicopter, by the pilot in command.
In the event of a delay of more than 30 minutes, the helicopter will carry out the tour with only the passengers on board present at the embarkation for the pre-established time, at which point the flight will no longer be refundable.
In the event that the flight was scheduled in total exclusive (5 seats) the delay could be extended for the time necessary for your arrival, in mutual agreement with the crew and with the needs of the other flights already scheduled.
Therefore, you are requested to communicate any of these needs as soon as possible to the email info@florencehelicopter.com or via the WhatsApp number +39 3342446029 as soon as you are able to evaluate your delay.
Restrictions for passengers
You can fly while pregnant but we need a certificate issued by your doctor, which certifies your fitness to fly by helicopter on the days of the tour.
Our staff will be happy to assist you in boarding and disembarking from the helicopter, and will ensure that your chair is present at any time requested before and after the tour. It is possible to embark N°1 means of transport on board.
The weight limit is 150kg/225lbs per passenger, those weighing close to this may need to wait for a more suitable flight to board.
We are unable to offer a tour if a seat belt extension is required.
During the tour
Our pilots will do their best to point out the various towns and castles you will pass along the way and answer your questions, but their main objective will remain to maintain attention on the safe operation of the helicopter.
It is possible to take photos and videos near the helicopter before boarding and after disembarking, only with the rotors stopped and if permitted by the pilot.
During the flight you can use your own devices freely, GoPros are installed on board thanks to which we will be able to record (if authorized) and deliver a video souvenir of your flight experience in Tuscany.
On board the helicopter it is possible to bring cameras, mobile phones and sunglasses. All bags, hats and other accessories can be left in an area at your disposal inside the offices at the heliport.
During the flight experiences that we offer, the helicopter reaches an altitude that varies from 1500ft to 2000ft (from 450m to 600m), depending on the needs of the air traffic control agency and the weather conditions present during the route.
The following outlines our policies for helicopter shifts, if you have any questions that are not answered here please do not hesitate to contact us on +39 3342446029 or by writing to info@florencehelicopter.com
The safety and comfort of our passengers are very important to us, therefore each passenger needs to be asked about their weight, weight distribution is critical to safety in a helicopter and it is our responsibility to make sure the aircraft is not overloaded or unbalanced.
Any child under 24 months is welcome as a lap child free of charge we only ask to fasten an extension of the original seat belt, monthly panoramic tours from Helipad Firenze Visarno shared with other passengers are excluded from this option.
Infants 24 months and older require a full fare individual seat.
Florence Helicopter reserves the right to change, reschedule or delay any flight due to: weather conditions, ATC delays, TFR (flight restrictions), aircraft malfunction or any situation beyond our control.
If we have to cancel a flight home due to inclement weather you will receive a full refund, or free flight rescheduling.
Bad weather is determined by the pilot on the day of the flight, but it will be our job to warn you well in advance of the possibility of a flight cancellation due to weather.
Florence Helicopter regrets that it cannot make exceptions to the reservation and cancellation policy for any reason, including personal emergencies.
It is possible to cancel your flight no later than 48 hours from the date and time scheduled for the execution of the service, requests for cancellation received after 48 hours from the date and time scheduled for the execution of the service will be considered non-refundable.
The prices proposed by Florence Helicopter are all inclusive of 10% VAT. and any landing fees.
Passengers are obliged to add only the luxury tax, where required (Private Tours – Private Transfers).
Bring your own ID – All passengers 18 years of age and older must have a government-issued ID.
Cameras and phones are permitted and encouraged, but please note that the use of ‘Selfie Sticks’ and extendable camera rods is strictly prohibited in and around the aircraft.
Get more information
Are you ready for take off?
Contact us for more information and book your flight now. Our team will help you clarify any doubts and you can think about enjoying our fantastic experiences!
Email info@florencehelicopter.com
Phone and Whatsapp +39 334 2446029
